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1.

Reinventing Your Contact Center A Manager's Guide To Successful Multichannel CRM

Reinventing Your Contact Center A Manager's Guide To Successful Multichannel CRM by Petouhoff, Natalie L., Schw... ISBN: 9780131837898 List Price: $31.00

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2.

Customer Relationship Management The Bottom Line to Optimizing Your Roi

Customer Relationship Management The Bottom Line to Optimizing Your Roi by Anton, Jon, Petouhoff, Nata... ISBN: 9780130990693 List Price: $26.00

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3.

Integrating People with Process and Technology

Integrating People with Process and Technology "Gaining Employee Acceptance of Technology In... by Jon Anton, Natalie L. Petou... ISBN: 9780963046437

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4.

Ultimate Success Blueprint : Five Surprisingly Simple Steps to Instantly Achieve Long-Lastin...

Ultimate Success Blueprint : Five Surprisingly Simple Steps to Instantly Achieve Long-Lastin... by Krawczyk, Richard M., Petou... ISBN: 9781614487579